Designing a Collaborative Crisis Management System for the Hospitality & Tourism Industry

This project was funded, in part, under a grant from the Pennsylvania Department of Health, Office of the Vice President for Research & Graduate Studies, and the Center for Preparedness Research, Education and Practice (C-PREP) at Temple University. The main goal of the project was three fold: 1) to assess the preparedness of the small and medium sized hospitality and tourism organizations to deal with disasters
and crises, 2) to understand their limitations and requirements as to above said task, and 3) to design a prototype knowledge management systems that can enhance the crises management capabilities of these firms. This project was done in response to the growing concern regarding the crises management efforts of local firms and the large loss of life and property witnessed in other parts of the country. As the project coordinator, my role was to coordinate research team members, design surveys to study the local industry, analyze data and provide the final reports. Also, I played a central role in designing the initial prototype system on which subsequent versions were based. The research paper on this project is published in Cornell Hospitality Quarterly?.